Shipping Policies and Procedures


  1. Van-Packer offers freight allowed shipment of orders for standard products (DW, SW, CS, MW & GZ) shipped via motor freight within the 48 contiguous states and Canadian provinces adjacent to the US, with the following exceptions:
    1. Van-Packer must select the carrier and arrange delivery of the order.
    2. The order must be shipped when completed by manufacturing.
    3. Customer pays freight on all type B vent and Spring Air Systems product orders.
    4. Customer pick-ups are not allowed.
    5. Freight is allowed to the US port of export for Alaska, Hawaii, Mexico and other offshore shipments.
    6. For single parts shipped in advance of the remainder of the order, such as roof penetrations, and rain caps or small orders (less than 1500 USD Net), freight will be added to the invoice.
    7. Shipping costs on all UPS/FedEx shipments will be added to the invoice or charged directly to the representative’s account.
    8. If a job is broken into multiple shipments, Van-Packer will pay for freight on each shipment, provided each shipment is for multiple parts with a net value of 1500 USD or greater.
    9. Standard material is shipped in van trailers. Large items may be shipped on flat bed trailers at Van-Packer’s discretion.
    10. If special shipping or handling is requested, full freight will be added to the invoice. Extra time may also be required to make arrangements for special shipping or handling.

Please contact customer service for details.


  1. Van-Packer must receive complete and accurate shipment information at time of release for production. Van-Packer will not be responsible for additional charges incurred to correct or change shipment information.
    1. Charges for re-consignment or re-delivery will be billed to the purchaser.
    2. Charges for lift gate deliveries will be billed to the purchaser.
  2. Purchased parts, such as barometric dampers, bellows expansion joints, and pressure relief valves, may ship direct from the manufacturer. We recommend having these items shipped to a contractor’s shop or office instead of a job site where they may get misplaced.


  1. All damages or shortages MUST be noted on the delivery receipt.
    1. If damage is noted at time of receipt, Van-Packer will file the damage claim and replace the damaged parts at no charge.
    2. If damage is not noted at time of receipt, your customer will be responsible for the damage claim and you will be charged for the replacement parts. Van-Packer cannot file a damage claim if the damage is not noted on the shipping receipt.

Note: Trucking companies will not accept “subject to inspection” on a delivery receipt as a reason to reimburse the contractor for damaged freight. The freight must be inspected thoroughly at the time of delivery, even if it holds up the driver. Any damage must be noted on the delivery receipt, no exceptions.

                3. Van-Packer is not responsible for lost or misplaced items.


How Can I Locate What Parts Are In Which Boxes?

Every shipment of two boxes or more contains a pick-list along with the packing slip. The pick-list details what part is in which numbered box.

Why Is It Important To Open And Inspect Every Box Upon Arrival?

If your shipment arrives with damaged parts, the delivery ticket must be signed as ‘damaged’ for Van-Packer to file a damage claim. Even if the box does not look damaged, it is still very important to open and inspect the condition of the contents of the box.

Do I Have To Include Contact Information For The Delivery Destination When Placing An Order With Van-Packer?

Yes, for two reasons. Firstly, it is important for the logistics company to have this information so that they can call ahead to make sure that someone will be available to unload upon delivery.

Lastly, it is important for Van-Packer so we can call before the shipment to verify the delivery address and if their are any special instructions to put on the BOL (such as delivery hours, alternate contact phone numbers, etc.).