Other vent manufacturers started out making B-Vent and other commodity products. Their idea of production was to feed metal in at one end of a line and have finished product spit out the other end. These manufacturers see non-standard items as a roadblock which, they find very hard to overcome.
Van-Packer on the other hand, started making products that were virtually all custom built to fit the job. They don’t see non-standard as non-standard … it’s merely another part that the customer needs. As a result, when I ask for something that’s not in the catalog, the response is “No Problem”! This makes it easy to do the ‘as needed’ type of business that we are known for. The staff at Van Packer has become like family. We have worked together so long that we know each other’s strengths and weaknesses. It’s nice to call up and be asked how I am and know that the person asking really means it.